Frequently Asked Questions


Still have a question?

Send an email at support@accorax.com

What countries do you ship to?
Albania, Argentina, Australia, Austria, Azerbaijan, Belgium, Brazil, Cambodia, Canada, China, Colombia, Czechia, Denmark, Finland, France, Germany, Ghana, Greece, Guatemala, Hungary, India, Ireland, Italy, Jamaica, Japan, Kenya, Madagascar, Malawi, Malaysia, Mali, Mexico, Monaco, Morocco, Nepal, Netherlands, New Zealand, Nigeria, Norway, Philippines, Poland, Portugal, Romanian, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom & United States Of America, etc. 
How long will it take for my order to ship, which carrier, and how much?
Please visit our shipping page here for further details.
What’s your return policy and how long does it take?
Please visit our return policy for more details.
How can I check the status of my order?
A confirmation email containing your shipping details and tracking information will be sent to you. If you have any further queries, please do not hesitate to contact us at support@accorax.com, We are always here to help. 
Can I Cancel my order?
Sorry to hear that you want to cancel your order. Please contact support@accorax.com as soon as possible, as we can only cancel orders that have not yet been processed for shipping.
How do I track my order?

You will receive an email containing the shipping confirmation and tracking details of your order. If you have any further questions, please feel free to email us at support@accorax.com

I entered the wrong address what can I do?

Please contact support@accorax.com immediately if you need to change the shipping address for your order. If your order has not yet been processed, we may be able to make the necessary changes for you.

My order never arrived. Lost or stolen shipment. What do I do?

Please directly contact us at support@accorax.com and provide us with details about your situation along with your order number.

What if my item is damaged upon receipt?

If you receive a damaged or defective item and would like to request a refund or exchange, please email us at support@accorax.com within 14 days of the purchase date. Make sure to include your order number (which starts with “#AX”) in the email subject line, along with photo documentation of the damage or defect. We will take care of the rest.